Your complete shopping satisfaction is our No.1 Priority. We want you happy each and every time you buy from us. However if due to some unforeseen situation you are not happy with the product then the following terms apply for a mutually consented resolution of the situation.
We do our best to make sure you never need to use this policy. But still for theory purpose here it is : -
- 1. If you don't like what we sent you, let us know by email, we will try our best to find a solution. If an item you ordered from rupahalisarees does not meet your expectations do write to us and we will happily try to assist you.
- 2. We are dedicated to offer you the best quality in our products and our services. We know that mistakes are sometimes made though, and we are here to help remedy those problems.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a possibility that :
- The item may be damaged during transit.
- Or there might be a manufacturing defect.
- Or that a wrong item is delivered to you by mistake.
Q: Can I cancel an order after shipped?
Cancellation Policy -
Ans: As your order shipped from our side we are unable to cancel the order.
To cancel the product you need to intimate it in 6 hrs. of order placed.
Q: If Item received in damaged condition / manufacturing defect or wrong item ?
Ans: If you have received a damaged item or if the item you received was not the item you ordered or if it was misrepresented on our site, please contact us by email within 24 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself. When you reach us, we'll give you instructions on how to proceed so that we may replace the item as quickly as possible.
- We will ship a replacement item at the earliest possible with no extra shipping cost to you.
- If the original ordered item is no longer possible then we will request you to choose an alternate item and ship the same to you with no extra shipping cost to you. We will communicate with you about your wishes to make sure you will be happy with the exchange.
Here are some important & helpful guidelines on Returns:
- Always email us first if you have a problem on firstname.lastname@example.org .
- Always be sure to report your problem within 24 hours of receiving the item in question
- Never send back a item without consulting with us. It's very important that you DO NOT send the item back to us until you have verified with us and no credit or replacement shall be given on such items.
- Always report any and all problems associated with a single order/package delivery at the same time. Be as specific as possible when describing the problem, as all returned items are examined for defects / variations.
- Always return your items using registered airmail / courier who provide proof of delivery.
- Any shipping costs of sending back to India above what customer paid for shipping charges while receiving them from India are the responsibility of the customer.
- Please return within 7 working days of confirmation from our end, and with original packing & in original condition (please, no worn, washed, used or altered items). Please ensure to include a copy of the invoice you received.
- We will examine the garment you return, figure out what went wrong, and take immediate steps to prevent such problems from reoccurring.
- As safe delivery to you is our responsibility, in the same way sending back safely to us is your responsibility. If something happens in transit and the package doesn't get delivered to us, we cannot help you. So make sure to send through reliable courier agency only and forward the tracking details to us and keep the airway bill till it gets delivered to us.
- Please mark the items as defective returns and not for sale.
Q: For any complain / dissatisfaction and styling (In all stitched items) ?
Ans: We believe our customers understand that even if they get something custom tailored locally, multiple sessions of trial and alterations are needed before the desired fit, pattern & look can be created. If you do not have facilities of local alterations or do not have access to someone who can help you with alterations, we strongly suggest you to use our more safer measurement options which is called (CUSTOMISED SIZE), which will minimize any chances of error.
If error is ours- We will do free alterations & modifications. We will bear the to and fro shipping charges.
- Or send free replacement if not possible to repair. We will bear shipping charges
- If replacement is no longer available then we will request you to choose some other alternative item from our website.
- No refund can be issued under any circumstances. - We will request the customer to ship back the item to us in India for alterations at our cost or arrange a pick up from their address and send them back after correction or if not possible to correct then ship replacement item with no extra cost to the customer.
If error is yours- Still we will do free alterations & modifications -. In some rare cases when additional original fabric is no longer available then we might have to use matching color plain fabric for alteration. Customer will bear the shipping charges and in some very rare cases cost of replacement fabric. Notwithstanding the above, or any other provision, we are under no obligation to accept any returns or provide any replacements or exchange or store credit. We have sole discretion in deciding whether or not to accept returns on case to case basis depending on the merit of the case.
Q: Return and Partial refund ?
Ans: In case of multiple goods being ordered, if the delivery is not possible for certain items, customers will be requested to select alternate items or if no alternate selection is desired by customer then she will be promptly refunded against the non-delivered goods or services along with their shipping charges.
Credit Issuals -
Ans: All credits to be posted to a customer's credit card account takes about 5 business days to be processed. The corresponding bank of the customers may take about 2 business days to actually post these to the customer's accounts from the date we processed the credits. Customers can check these credits in their next credit card statement.
Be extra alert when accepting parcel from courier -
Ans: If the outer packing is damaged or tampered with, do verify the items quality and quantity with invoice before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery. Also lodge proper complain with the local office of the courier agency, so that we may pursue them.
Q: About Color & description disclaimer ?
Ans: The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only fairly approximate values. While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors. A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received.
Rupahalisarees firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits ordered. It is practically impossible for US, to replicate the same colors on an outfit as seen on your monitor. A variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a color under different light and weather, type of camera used for photography or type and settings on the computer monitor. We wish to clarify and ascertain that every customer who orders any outfit from clothes-plus is aware of this genuine problem.
While ordering on internet, we suggest that customers should be extra careful of following -
1. Red, maroon, Blue Green and orange colors (Cotton Silk have a higher tendency to reflect a different shade then other colors. For example even if you yourself try to photograph from a digital camera or scan a red garment, in most of the cases it will show either as maroon or orange on the computer monitor. Though imaging technology has advanced, still no fool proof solution to this problem is available at the moment.
2. Many a times green and blue also overlap. Same is the case with off-white, white and cream colors.
Beads and sequins missing or coming off -
We believe that customers who are ordering items with sequence and other beaded embroidery are aware of the fact that these shiny embellishments have a tendency to come off. Even with the best of handling and care this cannot be avoided altogether. Many a times during strict physical checking at the customs during transit, more than usual sequences and beads come off. Many a times it may happen that you open a box and find some pieces falling down on the floor. Or you wear the dress and in a few hours you might loose some of them. Do not panic or over-react because if you look with a magnifying glass at any such dresses worn by others, you will most certainly find some pieces missing or almost at a state of falling down.