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Have unsolved questions about Traditional Handloom Sarees, Banarashi Sarees, Gadwali Sarees, Embroidery Sarees, Patan Patolla Sarees, Sambhalpuri Sarees, Jute Muslin Sarees, Ready Made Sarees, Zardozi Sarees, Gota Work Sarees, Stone Studded Sarees, Resham Sarees, Upda Sarees, Kanchi Sarees, Zarikota Sarees, Light Part Sarees, Cocktail Sarees, Designer Sarees, Embroidered and Bandhej Sarees, Ghagra Sarees, Lahenga Choli, Saree shop in India, designer Indian outfits, casual indowestern clothes, Indian wedding lenghas, embroidered sarees Delhi, designer Bombay sarees, bridal lehengas Delhi, Rajasthani ghagra cholis, ethnic kolkata silk sarees, surat silk saree designs, textured Ahmedabad  stoles, bollywood indian fashion, ready to ship Indian clothing, clothes India, online Indian clothes shopping, online Indian clothing store, buy online indian outfits, sarees Just ask us

 

Shipping & Delivery



   Q: Where all do we deliver ?

 

 


Ans: We deliver to all cities and states all over India. Courier companies do not deliver to P.O.Box address, so we request you to provide full street address with pin code / zip code. No deliveries are made on Saturdays and Sundays. Some time we can try to organize deliveries on Saturdays also on case to case basis. Further deliveries are generally made during normal working hours of courier companies. Please note that there are no shipments made on Sundays and public holidays as our logistics partner, does not make any pick-ups on those days.

 


   Q: What are the transit times ?

 

 


Ans: We ship all orders by fastest possible air courier services like Blue Dart, DHL, SpeedPost etc and they deliver within 2 to 7 days in all Major cities of India. If you are looking for alternate shipping options, then cheaper and slower shipping options can be suggested. On request, we can also make special quotes for shipping if the merchandise order amount is large. please write on info@rupahalisarees.com for more details. If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. Often, products will be shipped separately from one another for added safety in transit, so you may receive more than one delivery to your address. Please note that all the products will be shipped from India.
 

 


   Q: What are the transit risk ?

 

 


Ans: Rupahalisarees is shipping all parcels as fully insured at no extra cost to customers. If courier company fails to deliver, you do not suffer any loss. In-transit risk is all ours. But clothes-plus will not responsible for lost and stolen packages or any full or partial damages to the package after being left at customer's address by postal / courier agency.
 

 


   Q: About Shipment and tracking details ?

 

 


Ans: We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier. These alert emails will contain the tracking number and courier companies website details along with expected date of delivery. You may also check the same on our order status page. Tracking numbers for orders shipped might take 24 business hours to become active on the courier websites.
 

 


   Q: About Multiple address order ?

 

 


  Ans: Yes, you can able place Multiple Orders.
 

 


   Q: About Incorrect or incomplete address ?

 

 


Ans: Please note: some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees, not Rupahalisarees. Please make sure your shipping address is correct. In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment.
 

 


   Q: About Packing method ?

 

 


Ans: All products are first polythene packed then put in corrugated box(in case of bulk order). All orders are shipped by Ist class air courier services and home delivered within approximately 3-5 working days after dispatch of the shipment.
 

 


   Q: About Time to Ship ?

 

 


Ans: For each item we have mentioned time to ship along with the item image. These are indicative & approx values only and items can be shipped earlier or later also on case to case basis depending on availability of item and other factors. It is advisable to email us with the item codes to get more accurate time to ship estimate. We are proud to offer such shipping values to our customers, especially when paired with our fast delivery times. In most cases, your order will be processed within 48-72 hours of your placing it. You can expect to receive your order, on average, within 7-14 business days of placing the order.
 

 


   Q: About Delays ?

 

 


Ans: Time to ship mentioned on our website against each item are indicative and approximate values only and some times due to situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason. If, for any reason, there is going to be a delay in shipping because a item is out of stock or If there is an unusual delay in filling an order, we will notify you by e-mail. However any dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts . In some cases we may offer to refund you for unfulfilled part of the order.
 

 


   Q: What is Billing Address and Shipping Address ?

 

 


Ans: Billing Address is the address where a customer gets his bills from the credit card company. Shipping address is the address where the customer wants to receive their shipment.
 

 


   Q: What happens if my order is lost in transit ?

 

 


Ans: If a shipment is lost in transit, we wait for 15 days and then reprocess/reship the order. If you have any question about our shipping policies, please email us at info@rupahalisarees.com.
 


Privacy & Security


For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address.

 

What information do we collect?

 

1. We collect information from you when you fill out a form. When placing a service order or filling a form on our site, as approximate, you may be asked to enter your name, e-mail address, contact details, payment details and/ or more required fields. You may however, visit our site anonymously.

2. We collect the e-mail addresses of those who post messages to our bulletin board, the e-mail addresses of those who communicate with us via e-mail, the e-mail addresses of those who make postings to our chat areas. You may however, visit our site anonymously.

 

What do we use your information for?

 

Any of the information we collect from you may be used in one of the following ways:

1. To personalize your experience (your information helps us to better respond your individual needs.)

2. To improve our website (we continuously strive to improve our website offerings based on the information and feedback we receive from you.)

3. To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs.)

4. To process transactions (your information whether public or private, will not be sold, exchanged, transferred or given to any other company for any reason whatsoever, without your consent other than for the express purpose of delivering the purchased product or service requested by the customer. )

5. To send periodic e-mails (the e-mail address you provide for the ordering process, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information etc. )

Note: If at any time you would like to unsubscribe from receiving future e-mails, we include detailed unsubscribe instruction at the bottom of each e-mail.

6. To administer a contest, promotion, survey or other site feature.

 

How do we protect your information?

 

We implement a variety of security measures to maintain the safety of your personal information; when you access your personal information.

 

Do we use cookies?

 

We use cookies to record user-specific information on what pages users access or visit.

 

Do we disclose any information to outside parties?

 

We do not sell, trade, or otherwise transfer to outside parties you personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, servicing you so long as those parties are agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours, or others rights, property, or safety. However non-personally identifiable visitors information may be provided to other parties for marketing, advertising, or other uses.

 

Third party links :

 

Occasionally at our discretion, we may include offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

 

With respect to Ad Servers:

 

To try and bring you offers that are of interest to you, we have relationships with other companies that we allow to place ads on our Web pages. As a result of your visit to our site, ad server companies may collect information such as your domain type, your IP address and clickstream information. For further information, consult the privacy policies of:
http://www.google.com/privacy.html

 

Changes to our privacy policy :

 

If we decide to change our privacy policy, we will post those changes on this page.

 

Online privacy policy only :

 

This online privacy policy applies only to information collected through our website and not to information-collected offline.

 

Your consent :

 

By using our site, you consent to our privacy policy.

 

Contacting us :

 

Our website address is: www.rupahalisarees.com

You can reach us via e-mail at info@rupahalisarees.com

OR You can reach us by phone at +91 33 2287 7001

If you feel that this site is not following its stated information policy, you may contact us at the above email.



Returns & Replacements


Your complete shopping satisfaction is our No.1 Priority. We want you happy each and every time you buy from us. However if due to some unforeseen situation you are not happy with the product then the following terms apply for a mutually consented resolution of the situation.

 

We do our best to make sure you never need to use this policy. But still for theory purpose here it is : -

 

  1. 1. If you don't like what we sent you, let us know by email, we will try our best to find a solution. If an item you ordered from rupahalisarees does not meet your expectations do write to us and we will happily try to assist you.
  2. 2. We are dedicated to offer you the best quality in our products and our services. We know that mistakes are sometimes made though, and we are here to help remedy those problems.

 

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a possibility that :

  • The item may be damaged during transit.
  • Or there might be a manufacturing defect.
  • Or that a wrong item is delivered to you by mistake.

 


   Q: If Item received in damaged condition / manufacturing defect or wrong item ?

 

 


Ans: If you have received a damaged item or if the item you received was not the item you ordered or if it was misrepresented on our site, please contact us by email within 24 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself. When you reach us, we'll give you instructions on how to proceed so that we may replace the item as quickly as possible.

  • We will ship a replacement item at the earliest possible with no extra shipping cost to you.
  • If the original ordered item is no longer possible then we will request you to choose an alternate item and ship the same to you with no extra shipping cost to you. We will communicate with you about your wishes to make sure you will be happy with the exchange.

 

Here are some important & helpful guidelines on Returns:

 

  • Always email us first if you have a problem on info@rupahalisarees.com .
  • Always be sure to report your problem within 24 hours of receiving the item in question
  • Never send back a item without consulting with us. It's very important that you DO NOT send the item back to us until you have verified with us and no credit or replacement shall be given on such items.
  • Always report any and all problems associated with a single order/package delivery at the same time. Be as specific as possible when describing the problem, as all returned items are examined for defects / variations.
  • Always return your items using registered airmail / courier who provide proof of delivery.
  • Any shipping costs of sending back to India above what customer paid for shipping charges while receiving them from India are the responsibility of the customer.
  • Please return within 7 working days of confirmation from our end, and with original packing & in original condition (please, no worn, washed, used or altered items). Please ensure to include a copy of the invoice you received.
  • We will examine the garment you return, figure out what went wrong, and take immediate steps to prevent such problems from reoccurring.
  • As safe delivery to you is our responsibility, in the same way sending back safely to us is your responsibility. If something happens in transit and the package doesn't get delivered to us, we cannot help you. So make sure to send through reliable courier agency only and forward the tracking details to us and keep the airway bill till it gets delivered to us.
  • Please mark the items as defective returns and not for sale.

 


   Q: For any complain / dissatisfaction and styling (In all stitched items) ?

 

 


Ans: We believe our customers understand that even if they get something custom tailored locally, multiple sessions of trial and alterations are needed before the desired fit, pattern & look can be created. If you do not have facilities of local alterations or do not have access to someone who can help you with alterations, we strongly suggest you to use our more safer measurement options which is called (CUSTOMISED SIZE), which will minimize any chances of error.
If error is ours- We will do free alterations & modifications. We will bear the to and fro shipping charges.

 

  • Or send free replacement if not possible to repair. We will bear shipping charges
  • If replacement is no longer available then we will request you to choose some other alternative item from our website.
  • No refund can be issued under any circumstances. - We will request the customer to ship back the item to us in India for alterations at our cost or arrange a pick up from their address and send them back after correction or if not possible to correct then ship replacement item with no extra cost to the customer.

 


If error is yours- Still we will do free alterations & modifications -. In some rare cases when additional original fabric is no longer available then we might have to use matching color plain fabric for alteration. Customer will bear the shipping charges and in some very rare cases cost of replacement fabric. Notwithstanding the above, or any other provision, we are under no obligation to accept any returns or provide any replacements or exchange or store credit. We have sole discretion in deciding whether or not to accept returns on case to case basis depending on the merit of the case.

 


   Q: Return and Partial refund ?

 

 


Partial-Refunds -
Ans: In case of multiple goods being ordered, if the delivery is not possible for certain items, customers will be requested to select alternate items or if no alternate selection is desired by customer then she will be promptly refunded against the non-delivered goods or services along with their shipping charges.
Credit Issuals -
Ans: All credits to be posted to a customer's credit card account takes about 5 business days to be processed. The corresponding bank of the customers may take about 2 business days to actually post these to the customer's accounts from the date we processed the credits. Customers can check these credits in their next credit card statement.
Be extra alert when accepting parcel from courier -
Ans: If the outer packing is damaged or tampered with, do verify the items quality and quantity with invoice before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery. Also lodge proper complain with the local office of the courier agency, so that we may pursue them.

 


   Q: About Color & description disclaimer ?

 

 


Ans: The details of the products or product specifications (for instance weight, color, handwork details, size, etc.) quoted with the product displays are only fairly approximate values. While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of fabric dyes, weather at the time of dying and differences in display output due to lighting and digital photography and color settings and capabilities of monitors. A customer must place an order keeping in mind this minor variation in color as seen on a computer screen against the actual color of the outfit received.
Rupahalisarees firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits ordered. It is practically impossible for US, to replicate the same colors on an outfit as seen on your monitor. A variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a color under different light and weather, type of camera used for photography or type and settings on the computer monitor. We wish to clarify and ascertain that every customer who orders any outfit from clothes-plus is aware of this genuine problem.
While ordering on internet, we suggest that customers should be extra careful of following -
1. Red, maroon, Blue Green and orange colors (Cotton Silk have a higher tendency to reflect a different shade then other colors. For example even if you yourself try to photograph from a digital camera or scan a red garment, in most of the cases it will show either as maroon or orange on the computer monitor. Though imaging technology has advanced, still no fool proof solution to this problem is available at the moment.
2. Many a times green and blue also overlap. Same is the case with off-white, white and cream colors.
Beads and sequins missing or coming off -
We believe that customers who are ordering items with sequence and other beaded embroidery are aware of the fact that these shiny embellishments have a tendency to come off. Even with the best of handling and care this cannot be avoided altogether. Many a times during strict physical checking at the customs during transit, more than usual sequences and beads come off. Many a times it may happen that you open a box and find some pieces falling down on the floor. Or you wear the dress and in a few hours you might loose some of them. Do not panic or over-react because if you look with a magnifying glass at any such dresses worn by others, you will most certainly find some pieces missing or almost at a state of falling down.



Payment Methods


 

1. THROUGH CCAVENUE PAYMENT GATEWAY:

 

CCAvenue® is South Asia’s largest payment gateway solution powering thousands of eMerchants with real time, multi-currency, multiple payment options online payment processing services. The solution is powered by proprietary technology that integrates transaction-processing, advance shopping cart, auction payment collection facility, fraud control, financial reporting and order tracking. CCAvenue is the only complete Payment gateway solution in the region that has the unique ability to offer the full spectrum of Internet payment options, including: All types of Credit Card processing through Multiple Banks and Card Associations, Debit Card processing, ATM cum Debit Card processing, Direct Debit to bank accounts of 30+ Indian Banks, 20+ Chinese Banks and 3 Singapore Banks, Mobile Payment Solutions via PayMate®, SBI Freedom. 6. Cash Card Processing of ITZ Cash®, Done Card, OxiCash and NoQ24x7.

 

Need to how you pay for Traditional Handloom Sarees, Banarashi Sarees, Gadwali Sarees, Embroidery Sarees, Patan Patolla Sarees, Sambhalpuri Sarees, Jute Muslin Sarees, Ready Made Sarees, Zardozi Sarees, Gota Work Sarees, Stone Studded Sarees, Resham Sarees, Upda Sarees, Kanchi Sarees, Zarikota Sarees, Light Part Sarees, Cocktail Sarees, Designer Sarees, Embroidered and Bandhej Sarees, Ghagra Sarees, Lahenga Choli purchases.

 

The CCAvenue payment gateway is for Indian as well as all world wide customers. Actually the CCAvenue is a Indian company in this field so that Indian Customers have some additional benefits like: they can pay in Indian Rupees (INR) through Credit Cards, Debit Cards, Prepaid Cards and Net Banking, processed by CCAvenue.com.

 

2. THROUGH 2CO PAYMENT GATEWAY:

 

Rupahali Sarees proudly introduces 2CO as our official payment processor. 2CheckOut accepts customer orders via online checks, Visa, MasterCard, Discover, American Express, Dinners, JCB, debit cards with the Visa and MasterCard logo, FXSource®, PayPal®. 2Checkout is an universal payment soluton provider, where payment will be taken from global customers. It has lot of facilities like you can pay through Credit Cards, Debit Cards, Paypal.